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Last updated: March 19, 2026
| Legal entity | Trade8 B.V. |
| Trading as | Import8 |
| Registered office | Euvelgunnerweg 25a, 9723 CV Groningen, the Netherlands |
| Chamber of Commerce | 99745720 |
| VAT number | NL869115583B01 |
| info@trade8.nl |
2.1 These Terms of Service ("Terms") govern all use of the Import8 platform, website, and API (collectively, the "Service") operated by Trade8 B.V. ("we", "us", "our").
2.2 The Service is intended exclusively for business users (B2B). By registering an account, accessing the API, or otherwise using the Service, you confirm that you are acting in the course of your business or profession and that you accept these Terms in full.
2.3 If you do not agree with any part of these Terms, you may not use the Service.
3.1 Core Service: Import8 provides AI-powered customs classification suggestions for products entering the European Union. The platform accepts product descriptions and images and returns HS (Harmonized System) tariff code suggestions with confidence levels and transparent reasoning.
3.2 Best Effort — Not Legally Binding: All classifications are provided on a best effort basis and are not legally binding. While we strive for the highest possible accuracy, we cannot guarantee that every classification is correct or complete. You are responsible for verifying classifications before using them for customs declarations, import/export documentation, or any other official purpose. We strongly recommend consulting a licensed customs broker or the relevant customs authority for definitive classification rulings.
3.3 AI Transparency: The Service uses artificial intelligence to generate classification suggestions. In accordance with the EU AI Act (Regulation 2024/1689), we inform you that: (a) classifications are generated by AI models, not by human customs experts; (b) the AI system has inherent limitations and may produce incorrect results; and (c) a qualified human must always make the final classification decision. The AI system is based on the official EU Combined Nomenclature and TARIC database, General Rules for the Interpretation of the Harmonized System (GRI), European Binding Tariff Information (EBTI) precedent rulings, and machine learning analysis.
3.4 Multiple Results: When the system cannot determine a single classification with high confidence, it may provide multiple candidate codes with probability percentages, allowing you to make an informed decision.
3.5 Input Quality: The accuracy of classifications depends significantly on the quality and completeness of the information provided, including product descriptions, images, material composition, and intended use. Incomplete or vague descriptions may result in reduced accuracy or multiple possible classifications.
4.1 Account registration requires a company name, email address, and password. By registering, you confirm that the information provided is accurate and complete and that you are authorized to act on behalf of your organization.
4.2 You are responsible for maintaining the confidentiality of your account credentials and API keys. You must immediately notify us of any unauthorized account access.
4.3 Organization accounts may have multiple users depending on the credit package. You are responsible for all activities conducted under your organization account by any authorized user.
4.4 We reserve the right to suspend or terminate accounts that violate these Terms, fail to make payments, or engage in fraudulent or unlawful activities. Upon termination, access to the Service will be revoked immediately.
5.1 Import8 offers credit packages with varying classification volumes, API keys, and rate limits. Each classification uses one credit. Current pricing and package details are available on our pricing page.
5.2 Credits are valid for 12 months from the date of purchase (30 days for the free Try package). Expired credits are forfeited and cannot be refunded. When multiple credit balances exist, the oldest credits are consumed first (FIFO).
5.3 All payments are processed through Stripe as one-time purchases. All prices are in EUR and exclusive of VAT.
5.4 Unused credits can be refunded within 14 days of purchase, in accordance with EU consumer protection regulations. Contact us at info@trade8.nl for refund requests.
6.1 We process personal data in accordance with the EU General Data Protection Regulation (GDPR). Our Privacy Policy describes in detail what data we collect, why, and on what legal basis.
6.2 Data for System Improvement: We use aggregated and anonymized classification data, including corrections and confirmations provided by users, to improve the accuracy of our classification system. This processing is based on our legitimate interest (Article 6(1)(f) GDPR) in improving the Service. No individual product data is shared with third parties for this purpose.
6.3 Third-Party AI Processing: Product descriptions and images submitted for classification are processed by third-party AI providers (currently Anthropic, based in the United States). This transfer is governed by Standard Contractual Clauses (SCCs) in accordance with GDPR Chapter V. Anthropic processes data solely on our instructions and does not use your data for its own training purposes.
6.4 Data Retention: Classification results and associated product data are retained for the duration of your account. After account deletion, data is retained for a maximum of twelve (12) months for legal and operational purposes, after which it is permanently deleted. You may request earlier deletion in accordance with the rights described in our Privacy Policy.
7.1 The Service is provided "as is" and "as available". We make no warranties, express or implied, regarding the accuracy, completeness, reliability, or suitability of the classifications for any particular purpose.
7.2 To the maximum extent permitted by Dutch law, we shall not be liable for any indirect, incidental, special, consequential, or exemplary damages arising from: (a) incorrect or incomplete classifications; (b) customs duties, penalties, fines, or surcharges resulting from the use of our classifications; (c) delays in customs clearance or shipment processing; or (d) any decisions made based on classifications provided by the Service.
7.3 Our total aggregate liability for any claims arising from or related to the Service shall not exceed the total fees paid by you in the twelve (12) months preceding the event giving rise to the claim.
8.1 You agree to defend, indemnify, and hold harmless Trade8 B.V., its directors, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) your use of or reliance on classifications provided by the Service; (b) your submission of inaccurate, incomplete, or misleading product information; (c) your use of classification results in customs declarations or other official documentation; or (d) any violation of these Terms by you or your authorized users.
8.2 It is ultimately the responsibility of the importer of record, not Trade8 B.V., to determine and verify the applicable HS codes for customs declarations. Classifications provided by the Service are AI-generated suggestions and do not constitute binding tariff information or professional customs advice.
9.1 You must provide accurate and complete product information for classification and verify all classifications before use in official customs documentation.
9.2 You may not use the Service for any unlawful purpose, including but not limited to customs fraud, duty evasion, or the classification of prohibited goods.
9.3 You may not exceed the classification limits or rate limits of your subscribed plan, and you may not attempt to reverse-engineer, decompile, scrape, or extract the classification algorithms or underlying data.
The Service, including its classification algorithms, user interface, documentation, and EBTI rule database, is the intellectual property of Trade8 B.V. You retain ownership of the product data you submit and the classification results generated for your account.
We are not liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to: outages or disruptions at third-party providers (including AI and hosting providers), internet failures, power outages, government actions, natural disasters, or cyberattacks.
We may update these Terms from time to time. We will notify you of material changes at least thirty (30) days in advance via email or through the Service. If you do not agree with the updated Terms, you may terminate your account before the changes take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.
These Terms are governed by the laws of the Netherlands. Any disputes arising from these Terms or the use of the Service shall be submitted exclusively to the competent court in Groningen, the Netherlands.
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. The invalid provision shall be replaced by a valid provision that most closely reflects the original intent.
For questions about these Terms, please contact us at info@trade8.nl.
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